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Disposition

Settings- Disposition

       1. Login to your admin account

       2. Click "Settings" from the left side menu

       3. Click “Disposition” to access the Disposition's details.

Disposition Management Guide​

Disposition - Listing Screen

Disposition List View​

1. List View​

             a. Column: Name

             b. Actions:

                         i. Edit (Pencil icon)

                         ii. Delete (Three dots menu)

2. Three-Level Disposition Structure​

Multi Level Disposition
Level 1  
    └── Level 2  
            └── Level 3

Features​

  • Search functionality

  • Import/Export options

  • Add new dispositions

  • Hierarchical organization

  • Pagination controls

Add New Disposition Guide​

Disposition - Add Popup

Required Fields​

FieldDescriptionRequired
Name*Disposition identifierYes
Parent DispositionSelect parent for multi-level dispositionNo
DNC (Do Not Call)Toggle to enable "Do Not Call" statusNo
Call BackToggle to enable "Call Back" statusNo
note

Only one toggle can be enabled at a time.

Steps​

             1. Enter disposition name

             2. Optional: Select parent disposition for hierarchy

             3. Enable either DNC or Call Back if needed

             4. Click "ADD" to save