Admin Dashboard

Admin Dashboard Overview

The admin dashboard is your central hub for monitoring and managing call center operations.

Admin Dashboard Reference Guide

Category	Feature	Description
Navigation Menu	Dashboard	Main overview of all activities
	Live Monitor	Real-time call and agent monitoring
	Dial-pad	Make direct calls from the system
	Message Setting	Configure messaging parameters
	Reporting	Access detailed reports
	Teams	Manage team structures and assignments
	Campaigns	Set up and monitor calling campaigns
	Settings	System configuration options
Call Status Cards	Total Calls	Shows all calls handled by the system
	Missed Calls	Calls that weren't answered
	Dropped Calls	Calls disconnected by system or technical issues
	Answer Calls	Successfully connected calls
	Average Inbound Call Time	Mean duration of incoming calls
	Average Outbound Call Time	Mean duration of outgoing calls
Call Trend Graph	Total Calls	Overall call volume
	Answer Calls	Successfully connected calls
	IVR Dropped Calls	Calls dropped during IVR menu
	Auto Dropped Calls	System-dropped calls
	Auto Failed Calls	Failed connection attempts
Calling Mode Graph	Manual Calls	Calls initiated by agents
	Inbound Calls	Calls received from customers
Dispose Summary	Dispose Name	Call outcome category
	Count	Number of calls in each category
	Dispose Time	Time spent in disposition
	Percentage	Distribution of outcomes
Hourly Trends Graph	Inbound Answer	Hourly successful incoming calls
	Outbound Answer	Hourly successful outgoing calls
	Auto Failed	Failed automatic call attempts
	Auto Dropped	System-dropped calls by hour
	IVR Dropped	IVR system disconnections by hour
	Time Zone Selection	Adjust view to specific time zone
	Date Range Selection	Customize date period for data display