Missed Call to Campaign

       1. Login to your admin account

       2. Click "Settings" from the left side menu

       3. Click “Missed Call to Campaign” to access the Missed Call to Campaign's details.

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Missed Call to Campaign Management Guide

1. Missed Call to Campaign List View

Column	Description
Name	Configuration name
DID	Direct Inward Dialing number(s)
Action At	Status tags (MISSED / IVR_DROP / QUEUE_DROP)
Campaign	Associated campaign name

2. Available Actions

             a. Edit (Pencil Icon)

                         i. Modify configuration settings

                         ii. Update campaign associations

                         iii. Change DID numbers

             b. Options Menu (Three Dots)

                         i. Delete: Remove configuration

             c. Status Tags Explanation

                         i. 🔴 MISSED: Direct missed calls

                         ii. 🟢 IVR_DROP: Calls dropped in IVR menu

                         iii. 🟠 QUEUE_DROP: Calls dropped while in queue

Additional Features

• Search bar for quick filtering

• "+Add" button to create new configuration

• Pagination controls

• Adjustable rows per page display

Important Notes:

• Each DID can be associated with one campaign

• Multiple DIDs can be added to one configuration

• Status tags help track different types of missed calls

• Verify campaign association before deleting

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Add New Missed Call to Campaign Guide

Add Configuration Form Fields

Field	Description	Required
Name*	Enter configuration name	Yes
Action At*	Select trigger action:	Yes
	• MISSED
	• IVR_DROP
	• QUEUE_DROP
DID*	Select Direct Inward Dialing number(s)	Yes
Campaign*	Choose campaign to transfer calls to	Yes

1. Steps to Add Configuration

             a. Enter Configuration Name

                         i. Provide a unique, descriptive name

                         ii. Used for easy identification

             b. Select Action At

                         i. Choose when the campaign should trigger

                         ii. Options based on call status

             c. Choose DID Number

                         i. Select from available DID numbers

                         ii. Associates phone number with campaign

             d. Select Transfer Campaign

                         i. Choose target campaign for missed calls

                         ii. Campaign must be active

Action Buttons

• CANCEL: Close without saving

• ADD: Save new configuration

Important Notes:

• All fields marked with * are mandatory

• Each DID can only be associated with one campaign

• Verify campaign is active before associating

• Configuration takes effect immediately after saving