WhatsApp Phone Number

       1. Login to your admin account

       2. Click "Message" from the left side menu

       3. Click “Phone Number” to access the WhatsApp Phone Number's details.

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WhatsApp Phone Number Management Guide

1. WhatsApp Phone Number Screen Elements

Column	Description
Phone Number	WhatsApp business number
Business Name	Associated business name
Business ID	Unique business identifier
Assign To	None/Callback/Flow
Entity To	Associated flow name

2. List Features

             a. Search Bar

                         i. Filter numbers and businesses

                         ii. Quick access to specific entries

             b. Assignment Types

                         i. None: No routing

                         ii. Callback: Route to callback

                         iii. Flow: Route to specific flow

             c. Actions

                         i. Pencil Icon: Edit number configuration

3. Navigation

             a. Adjustable rows per page

             b. Pagination controls

             c. Total records counter

Important Notes:

• Phone numbers must be valid

• Business ID must match WhatsApp account

• Flow must be configured for routing

• Verify all assignments

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Edit WhatsApp Number Guide

1. Edit Configuration Popup

Field	Description	Editable
Phone Number	WhatsApp number	No
Provider	Service provider	No
Assign To*	Routing option	Yes

2. Assignment Options

             a. None

                         i. No routing configured

                         ii. Messages not forwarded

             b. Callback

                         i. Routes to callback URL

                         ii. Additional fields appear:

                                     1. Method (GET/POST/PUT)

                                     2. URL entry field

             c. Flow

                         i. Routes to specific flow

                         ii. Flow selection dropdown appears

3. Action Buttons

             a. CANCEL: Exit without saving

             b. UPDATE: Save changes

Important Notes:

• Only Assign To field can be modified

• Other fields are display-only

• Changes take effect immediately

• Verify routing before saving