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Facebook Provider

Message-Facebook Provider

       1. Login to your admin account

       2. Click "Message" from the left side menu

       3. Click “Facebook Provider” to access the Facebook Provider's details.


Facebook Provider Management

Facebook Provider - Listing Screen

1. Facebook Provider Screen Elements

ColumnDescription
NameProvider identifier
Page IDFacebook page identifier
Page NameDisplay name of page
Send ToNone/Callback/Flow
FlowAssociated flow name
Created ByCreator's name

2. List View Features

             a. Top Bar

                         i. Search functionality

                         ii. "+Add" button for new providers

             b. Available Actions

                         i. Pencil Icon: Edit configuration

                         ii. Three Dots: Delete provider

             c. Send To Options

                         i. None: No routing

                         ii. Callback: Route to callback

                         iii. Flow: Route to specific flow

3. Navigation

             a. Adjustable rows per page (10 default)

             b. Pagination controls

             c. Total records counter

Important Notes:

  • Page ID must be valid Facebook page

  • Flow assignment required for routing

  • Verify page credentials

  • Test configuration before use


Add Facebook Provider Guide

Facebook Provider - Add Popup

1. Required Fields

FieldDescriptionRequired
Name*Provider identifierYes
Access Token*Facebook API tokenYes
Page ID*Facebook page identifierYes
Assign To*Routing optionYes

2. Assignment Options

             a. None: No routing

             b. Callback: Route to callback URL

             c. Flow: Route to specific flow

             d. If Callback selected:

                         i. Method: GET/POST/PUT

                         ii. URL: Callback endpoint

             e. If Flow selected:

                         i. Select flow from dropdown

3. Action Buttons

             a. Cancel: Exit without saving

             b. Add: Create provider

Important Notes:

  • All fields marked with * are mandatory

  • Access token must be valid Facebook token

  • Page ID must match Facebook page

  • Test configuration after setup